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The Ferguson Customer Satisfaction Promise
WE WILL WORK TOGETHER WITH YOU
Partnership is number one in our business because we thrive at making high level precision perforated products to the most stringent of specifications at the highest quality standards for many different industries. To this end, we must work in unison and as a partner with our customers, sharing knowledge and information openly and honestly so that our end goals of successfully developing top notch products can be achieved.
RESPONSIVENESS
Your business is as important to us as it is to you. That’s why when you call regarding product design, pricing, scheduling, processing, expediting, or routing of shipment, you deal with your Sales Representative, and if that Sales Rep is out for some reason, we have a back up who knows your business just as well. Your personal Sales Representative is fully trained on all of the policies and the procedures of the plant, and will follow your order from design through to completion. Your Sales Representative will know production lead-times and understand all technical nuances which may help make your product in a more efficient manner. Ferguson Perforating’s Sales representatives are available to visit your facility and provide on-site assistance if or when needed. They also have direct access to production, and engineering for any technical assistance needed to make the best, most cost efficient parts.
DELIVERY
Effective, and efficient production means consistent delivery of Quality parts. At Ferguson, we achieve this end through Lean Quality Manufacturing Conformity. We ensure this through standardized up-to-date equipment, methods and controls. Examples include CLM controlled job/pattern programming systems, hard dies for accuracy and integrity of perforation layout, with the consistent use of certified materials.
DEDICATION TO THE “CUSTOMER”
Quality customers are what has made Ferguson Perforating the premier perforator in the industry. Ferguson Perforating is dedicated to customer service and quick response time utilizing a highly trained experienced work force that focuses on meeting and exceeding customers expectations. We strive for a prompt, courteous response to inquiries and on time order delivery. Our Sales Representatives work hand-in-hand with Engineering, Purchasing, Production, Shipping and Accounting to process your order from start to finish.
We are always available to discuss requests and to give design assistance. We are always striving to be the best and we treat every job as the most important job. Honest, conscientious, and hard working are the traits we admire. We’ll do what we say we will do, when we say we will do it, where we say we will do it. That’s the golden rule we live up to because we know you expect no less.
